You have certain rights under applicable consumer protection laws, including:- the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), under which you have certain rights including the right in most cases to change your mind and get a full refund up to 14 days after receiving your goods- the Consumer Rights Act 2015, which requires that any goods we provide must be as described, fit for purpose and of satisfactory quality. This is a summary of some of your key rights and is not intended to replace the contractual terms set out below, which you should read carefully. Further information and guidance about your consumer rights is also available from Citizens Advice through www.citizensadvice.org.uk or by calling 03454 04 05 06.
The use of this Website and these Terms are governed by English law and will be subject to the exclusive jurisdiction of the courts of England and Wales. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
www.simplyessential.uk website is operated by Simply Essential
9 Castle Stead Crescent
We are solely an online business therefore no orders can be made at the above address, It is purely for communication & Admin purposes only.
ACCESS AND USE
All information provided on this site, over the phone, via email with regards to our products is intended as guidance only. If you are in any doubt about the properties or use of any products or have any medical conditions or allergies please discuss your personal needs with a professional.
No information on this site is intended to constitute technical, medical or any other type of advice and should not be relied on as such for any purposes. We also recommend that you run a test patch on any products to ensure they are suited to your personal circumstances.
We describe and advertise our products in good faith. We make no representations, endorsements, warranties or guarantees of any kind, whether express or implied, The information provided regarding the beneficial properties of our products is reliant upon popular opinion. We do not express any of the opinions as a matter of fact. The beneficial effects of any products can vary depending on the user. We recommend and advise that you carry out your own due diligence with regards to any representations and/or recommendations we make on our Website.
As many products are natural, the colour and odour may vary from batch to batch and so on occasion the product you receive may differ slightly in appearance from images displayed on our website.
Access to this Website may also be subject to interruptions from time to time in order for maintenance and/or repair work to be carried out or for other technical requirements as necessary. We will not be liable if for any reason our Website is unavailable at any time or for any period.
If you choose, or you are provided with a user account number, login details, identification code, password or any other piece of information as part of our security procedures, you must treat such information as private and confidential and you must not disclose it to any third party. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You agree to accept responsibility for all activities that occur under your account or password at any time or on any occasion. We have the right to disable any user account, identification code or password, whether chosen by you or allocated by us at any time if in our opinion you have failed to comply with any of the provisions detailed herein of these Terms.
Age Restrictions: Only persons who are aged 18 years and over and who are legally entitled to do so or are permitted to place orders on the Website. By placing an order, you warrant to us that you are legally capable of entering into binding contracts and that you are at least 18 years of age and that you agree to be bound by these Terms.
You can place orders through the Website, either through your account or as a guest user. During the order process, you will have the opportunity to check and if necessary correct the contents of your order and all the information you have given.
Any order submitted by you will be an offer to purchase products from us. If we agree to fulfil your order we will confirm this to you by sending you an order confirmation email. Your order will only be accepted, and a legally binding contract will only come into force between us, when you receive an order confirmation email.
We reserve the right, at our discretion, not to accept your order. This may be as a result of technical constraints, because the products you have ordered are not available, or for any other reason. In particular, please note that any and all products offered on the Website are only on sale for the period in which the offer is online, available and while stocks last. If a product is not available, or if we are not able to accept your order for any other reason, we will use all accessible avenues to inform you at the time of ordering or as soon as possible afterwards. If we do not accept your order then no legally binding contract will exist between us, we will not be obliged to provide products to you and you will not be obliged to pay us. If you have already paid for your order and we do not accept it then we shall refund you in full using the same means of payment as those used by you for the initial transaction.
All orders are sent next day by Economy tracked unless specified at checkout. We will endevour to deliver your order to you within 5 working days (Economy) or 2 working days (1st Class post) or Next Working day Guaranteeed delivery depending on the shipping option processed, however this is not a guarantee. The delivery address, to which your order shall be sent, will be the address provided by you during the ordering process. If your provide an incorrect or incomplete address you may contact us before dispatch to amend. If your item is dispatched before we are notified you are liable for any costs encurred and no refund will be granted until goods are returned as in the returns process.
For your peace of mind all orders are sent tracked and are insured against loss or damage.
All orders are sent with proof of postage and insurance. If you do not receive your order within 10 working days please contact us and we will investigate. Please note that all deliveries are made via 3rd parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery. All orders are sent with proof of postage and insurance. If you do not receive your order within 10 working days please contact us and we will investigate. Please note this is often 15 working days however this may be longer in unusual circumstances.
If your order is returned to us due to insufficient or incorrect delivery information or the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost. If delivery has been attempted, it is your responsibility to rearrange delivery with the courier or collection from the delivery office. We can not arrange any replacements or refunds while an order is awaiting collection or redelivery by yourself.
Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.
If any of your items arrive damaged, we will replace them or refund depending on stock availability. We may ask you to provide photographic proof of the damage, If you are unable to provide this when requested, we may request you return the item, at your own cost, to asses the damage before refunding. If the item is received back damaged, original costs postage and return postage costs will be fully refunded. If the item is not found to be damaged return costs will not be refunded.
Please note that we will ask you to return the items by the most economical means, if you choose not to do this then additional postage costs will not be refunded
Where items are damaged in transit you may be asked to provide information to help us reclaim our costs. Damaged items should be reported to us as soon as possible within 14 days of receiving the product. We will offer a full refund of the product that have been damaged or will resend you a replacement product.
Any refunds that fall outside of the above are at our discretion.
RETURNS AND CANCELLATIONS
In the event that you wish, at any time, to cancel or return any product(s) you have ordered or received from us, please follow the cancellation and/or returns procedure described in the Returns Policy section.
The price of any products will be as quoted on the Website from time to time, except in cases of obvious error or technical difficulties or problems. Where there has been a technical or obvious error we reserve the right to cancel your order. We are under no obligation to provide the product to you at the incorrect price, even after we have sent you an order confirmation email, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an incorrect pricing error.
We may modify or amend our prices from time to time, including where applicable and necessary according to economic circumstances or other external factors. Such changes will not affect orders in respect of which we have already sent you an order confirmation email.
As we are not a VAT registered company we are unable to provide a VAT invoice and therefore all prices on our Website are not subject to any VAT
OUR WARRANTIES AND LIABILITY TO YOU
We warrant to you that any product purchased from us through the Website is of satisfactory quality and reasonably fit for all the purposes for which products of a similar kind are commonly supplied. As many products have been supplied by a third party and that third party has provided its own product warranty, the warranty given by us in the previous sentence shall be superseded by such third party product warranty and responsibility for such third party products will lie with the third party supplier accordingly under such warranty and not with us.
However, we are not responsible for any loss or damage caused by products where the Loss or damage is foreseeable or the product is used incorrectly.
We only supply products for domestic and private use and we are not liable for any business losses. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any: (i) loss of income or revenue (ii) loss of business or business opportunity (iii) loss of profits or contracts (iv) loss of anticipated savings (v) business interruption or (vi) waste of management or office time.
If any loss is encurred due to non delivery or delayed delivery we will not be liable.
LINKS TO AND FROM OUR WEBSITE
Links to third party websites on this Website are provided solely for your convenience and do not endorse or recommended by us.We have not reviewed all of these third party websites, we do not control and we are not responsible for these websites or their content or availability. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. Any transaction which you undertake via a link from our website is between you and such third party and subject to their terms and conditions.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.
We describe and promote our products in good faith. The information provided about the beneficial properties of all of our products are derived from the use and characteristics commonly attributed to it. The views expressed in the descriptions are not based on facts and benefits of our products may vary from person to person. It is always advisable to seek the opinion of a professional in the field. This natural product cannot be guaranteed free from traces of nuts or other allergens. Seek medical advice before use if suffering from any medical conditions or allergies. Always conduct a patch test before using any new product.
We reserve the right to amend or delete any part of the Website and/or these Terms at any time and without notice. Therefore, we recommend that you review these Terms on a frequent basis to ensure that you are kept up-to-date with any such changes.
For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.